Privacy Policy

Effective Date: [To be confirmed upon publication]

Client Portal: https://clients.vazzilo.com

1. Introduction

At Vazzilo, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Vazzilo ("we," "us," or "our") collects, uses, discloses, stores, and protects personal information when you visit our website, contact us, purchase services, or use our digital solutions.

Our services include website design and development, managed web hosting, domain registration, business email, digital marketing, customer relationship management (CRM), automation, and artificial intelligence solutions.

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

2. Information We Collect

Depending on how you interact with Vazzilo and which services you request, we may collect the following categories of information.

2.1 Contact and Business Information

Full name.
Email address.
Telephone number.
Business or organization name.
Business website.
Mailing or billing address.
Preferred language.
Information about your project or requested services.

2.2 Customer Account Information

When you create an account or purchase services, we may collect:

Account registration details.
Customer and service identifiers.
Services purchased.
Subscription and renewal information.
Invoices and transaction records.
Support requests and communications.

2.3 Payment Information

Vazzilo accepts payments through:

Interac e-Transfer.
PayPal.
Stripe-supported credit and debit card payments.

Depending on the payment method, Vazzilo may receive information such as payment status, transaction identifiers, payer details, amounts, and billing records.

Payment card information submitted through third-party payment processors is subject to their applicable privacy and security practices.

2.4 Domain Registration Information

When you register, renew, or transfer a domain, we may collect information required by the applicable registrar or registry, including:

Registrant name.
Organization, if applicable.
Email address.
Telephone number.
Postal address.
Domain registration and technical contact information.

Some of this information may need to be disclosed to domain registrars, registries, or other authorized parties under applicable domain registration rules.

2.5 Communications

When you contact us through our website, email, WhatsApp Business, Facebook Messenger, Instagram, or customer support portal, we may retain relevant information from those communications.

This allows us to respond to enquiries, prepare quotations, provide support, and maintain records of customer requests.

2.6 Technical Information

Depending on the technologies operating on our websites and client portal, technical information may include:

IP address.
Browser type and device information.
Access times and server logs.
Requested pages and technical error information.
Session and security-related information.

We use technical information where reasonably necessary to operate, troubleshoot, and secure our services.

3. How We Collect Information

We may obtain personal information when you:

Submit a website contact form.
Request a quotation or consultation.
Register for a customer account.
Purchase hosting, domains, or another service.
Make a payment.
Communicate with us through email or messaging platforms.
Submit technical support requests.
Provide information necessary for an agreed project.
Use our websites and online services.

We may also receive relevant information from payment processors, domain registration providers, and other service providers involved in completing a requested transaction.

4. How We Use Personal Information

Vazzilo uses personal information for legitimate purposes connected with its services, including:

Responding to enquiries and providing quotations.
Creating and managing customer accounts.
Providing purchased products and digital services.
Processing payments and maintaining billing records.
Registering, renewing, and transferring domain names.
Providing customer service and technical support.
Communicating important service and security information.
Maintaining and improving service reliability.
Preventing fraud and unauthorized activity.
Meeting applicable legal, regulatory, and accounting obligations.
Sending marketing communications where permitted by law and supported by appropriate consent or another applicable legal basis.

We will not use personal information for materially different purposes without providing any notice or obtaining any consent required by applicable law.

Vazzilo seeks meaningful consent for the collection, use, and disclosure of personal information where required by law.

The form of consent may vary depending on the information involved, the service requested, and the sensitivity of the information.

Certain information is necessary to deliver purchased services. For example, domain registration requires specific registrant information.

Other activities, such as optional promotional communications or non-essential advertising tracking, may require additional choices or consent.

You may withdraw consent where permitted by law, subject to applicable legal or contractual restrictions and reasonable notice.

Withdrawing consent for information necessary to deliver a service may affect our ability to continue providing that service.

6. Cookies and Website Tracking

Vazzilo's websites and customer systems may use cookies or similar technical mechanisms that are necessary for account sessions, login functionality, shopping carts, security, and reliable website operation.

Analytics and Advertising Technologies

Google Analytics and Meta Pixel are not currently implemented as part of the planned advertising-tracking setup described for Vazzilo.

If we introduce these or similar analytics and advertising technologies, we will update this Privacy Policy to describe their purposes and relevant service providers.

Where required, we will provide appropriate notices and consent choices before activating non-essential tracking.

Visitors may also control certain cookies through their browser settings, although disabling essential cookies may affect website functionality.

Vazzilo may share personal information with third-party providers when reasonably necessary to deliver requested services.

Depending on the services purchased, these providers may include:

Hosting and server infrastructure providers.
Domain registrars and registries.
Payment processors, including PayPal and Stripe.
Billing and customer management systems.
Email and communications providers.
CRM, automation, and other software providers used for an agreed service.

Information will be shared only for appropriate purposes, subject to applicable legal requirements and relevant service arrangements.

We will not sell customers' personal information to data brokers or other parties for their independent marketing purposes.

We may also disclose information when required or permitted by applicable law, including responding to lawful requests or protecting against fraud and security threats.

8. International Data Processing

Some service providers may process or store information outside Canada.

As a result, personal information may be subject to the laws of the jurisdictions where it is processed or stored, including lawful access requests by relevant authorities.

Vazzilo remains responsible for personal information under its control and will take appropriate measures to protect information transferred to third-party processors, in accordance with applicable law.

9. Information Security

Vazzilo is committed to implementing reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the personal information involved.

These safeguards are intended to reduce risks such as unauthorized access, loss, misuse, alteration, or disclosure.

No internet-based service or electronic storage system can guarantee absolute security.

Customers are also responsible for protecting their account credentials, using appropriate passwords, and promptly notifying Vazzilo of suspected unauthorized account activity.

If a personal information security incident occurs, Vazzilo will assess the incident and take responsive, notification, and reporting measures required by applicable law.

10. Data Retention

Vazzilo retains personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, regulatory, contractual, accounting, and operational requirements.

Retention periods may vary according to the type of information and the service involved.

For example, billing records may need to be retained to satisfy legal obligations, while other information may no longer be needed after a service or enquiry has concluded.

When personal information is no longer required, it will be securely deleted, destroyed, or anonymized using appropriate procedures, subject to any applicable retention obligations.

11. Customer Websites and Third-Party Personal Information

Some Vazzilo customers may use our hosting, website development, CRM, or automation services to collect and process information about their own customers.

In these circumstances, the Vazzilo customer is generally responsible for determining the purposes for which that information is collected and used, and for providing the necessary privacy notices and obtaining legally required consent.

Vazzilo may process such information to provide the services requested by that customer, subject to the applicable service agreement and law.

Customers must ensure that their own websites, forms, marketing campaigns, and data-processing practices comply with applicable privacy and anti-spam requirements.

Vazzilo remains responsible for its own legal obligations when handling personal information.

12. Marketing Communications

Vazzilo may send service-related communications, including invoices, renewal notices, technical updates, support messages, and important account notifications.

We may also send promotional communications about services or offers when permitted by applicable law.

Commercial electronic communications will be handled in accordance with applicable Canadian Anti-Spam Legislation (CASL) requirements.

Where required, promotional messages will include appropriate sender identification and a means to unsubscribe.

Customers may withdraw consent to receive promotional communications without automatically losing access to necessary service and account communications.

13. Your Privacy Rights

Subject to applicable law, you may request to:

Access personal information Vazzilo holds about you.
Correct inaccurate or incomplete information.
Learn how your personal information is being used or disclosed.
Withdraw applicable consent.
Request deletion of personal information where legally available.
Raise concerns or complaints about our privacy practices.

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal exceptions, contractual requirements, or mandatory record-retention obligations.

We will respond within the timeframes required by applicable law.

14. Third-Party Websites and Platforms

Our websites and services may contain links to external websites or use third-party platforms.

Examples include payment services, social media platforms, messaging services, and domain registration providers.

These third parties may maintain their own privacy policies and data-processing practices.

We encourage customers to review those policies before providing information directly to third-party services.

15. Changes to This Privacy Policy

Vazzilo may update this Privacy Policy to reflect changes to its services, technologies, business practices, or legal obligations.

The effective date of the revised policy will be displayed on this page.

When changes materially affect how personal information is collected, used, or disclosed, we will provide appropriate notice and obtain any additional consent required by law.

16. Privacy Questions and Complaints

If you have questions about this Privacy Policy, wish to exercise privacy rights, or want to raise a concern, please contact Vazzilo.

We will review privacy enquiries and complaints and respond in accordance with applicable legal requirements.

Individuals may also contact the Office of the Privacy Commissioner of Canada when applicable.

17. Contact Information

Vazzilo

Toronto, Ontario, Canada

Privacy contact: support@vazzilo.com

Email: support@vazzilo.com

Phone / WhatsApp: +1 647-875-6252

Website: https://vazzilo.com

Client Portal: https://clients.vazzilo.com

End of Privacy Policy — Draft for Review