Terms of Service

Effective Date: [To be confirmed upon publication]

Service Portal: https://clients.vazzilo.com

1. Introduction and Acceptance

Welcome to Vazzilo.

These Terms of Service ("Terms") govern the use of websites, hosting services, domain registration, website development, business email, marketing services, customer relationship management (CRM), automation, artificial intelligence (AI) solutions, and other digital services provided by Vazzilo ("we," "us," or "our").

By purchasing, subscribing to, or using our services, you ("Customer," "Client," or "you") agree to these Terms and any applicable service-specific agreement, quotation, or order confirmation.

If you are purchasing services on behalf of a business or organization, you confirm that you are authorized to enter into the applicable agreement on its behalf.

These Terms do not limit any mandatory rights or protections provided under applicable law.

2. Services Provided

Vazzilo offers digital services that may include:

Website design and development.
Managed web hosting.
Domain name registration, renewal, and transfers.
Business email hosting and configuration.
Digital marketing and online advertising support.
Customer relationship management systems.
Marketing automation and customer follow-up solutions.
AI-powered tools and business solutions.
Technical support and related digital services.

Each purchased service is subject to its specific description, agreed scope, pricing, billing terms, and applicable limitations.

Services not expressly included in a purchased package or written agreement are not automatically included.

If a separately agreed written service contract conflicts with these Terms, its specific provisions will take precedence for that service, subject to applicable law.

3. Accounts and Customer Responsibilities

Customers agree to:

Provide accurate and current account, billing, and contact information.
Maintain the confidentiality of their account credentials.
Use services in accordance with applicable laws and these Terms.
Maintain appropriate security for their own websites, applications, and accounts.
Ensure they have the necessary rights to any materials, images, text, software, or other content they provide.
Notify Vazzilo promptly of suspected unauthorized account access or security incidents.

Customers are responsible for activities conducted through their accounts, except to the extent those activities result from circumstances for which Vazzilo is legally responsible.

4. Payments and Billing

Vazzilo accepts the following payment methods:

Interac e-Transfer.
PayPal.
Stripe-supported credit and debit card payments.

Payment availability may vary depending on the service.

Prices, applicable taxes, billing periods, and any additional charges will be disclosed before purchase or specified in an accepted quotation or invoice.

Customers are responsible for making payments by the applicable due date.

Recurring services may be billed monthly, semiannually, annually, or according to another expressly agreed billing period.

Any automatic renewal arrangements must be disclosed and authorized through the applicable ordering or contractual process.

Vazzilo will not charge customers for additional custom work without their approval.

5. Hosting Services

5.1 Managed Hosting

Vazzilo provides managed web hosting according to the specifications and limitations of the purchased hosting plan.

Managed hosting support generally includes assistance with:

cPanel and hosting account access.
SSL configuration.
Business email setup.
DNS and common hosting-related configuration.
Common hosting service issues.

Standard hosting does not automatically include:

Website redesign.
Website content updates.
Custom programming.
Advanced application troubleshooting.
Ongoing website development or maintenance.

These services may be purchased separately.

5.2 Hosting Cancellation

Customers may request cancellation of hosting services at any time.

For a standard cancellation:

Hosting remains active through the end of the already-paid service period.
The service end date is based on the customer's billing cycle, not the end of the calendar month.
Future renewals will be cancelled following a valid cancellation request.
Unused portions of the paid period are not ordinarily refunded, except under the applicable money-back guarantee or where required by law.

For example, if a customer's monthly hosting period runs from November 20 to December 19 and they cancel on December 1, their service may remain active through December 19.

5.3 Initial Hosting Guarantee

New hosting customers are eligible for a 30-day money-back guarantee on their first eligible hosting purchase.

To request a refund, customers must contact Vazzilo within 30 calendar days of initial service activation.

The guarantee applies to the eligible hosting service and does not include separately purchased domains, custom development, or other excluded third-party services.

When a refund is granted under the hosting guarantee, the associated hosting service may be terminated upon refund processing.

Mandatory consumer cancellation and refund rights remain unaffected.

6. Late Payments, Suspension, and Termination

Hosting invoices must be paid by their specified due date.

Vazzilo's standard overdue-payment policy is:

Days 1–7 overdue: Grace period.
After 7 days overdue: Hosting may be suspended for non-payment.
After 30 days overdue: Hosting may be terminated, subject to applicable notice requirements and law.

Vazzilo will make reasonable efforts to notify affected customers before suspension or termination.

Suspended accounts may be restored after outstanding charges are paid, provided the service and necessary data remain available.

Termination may result in permanent loss of hosted content, databases, email, and other information, subject to applicable retention obligations.

Customers should obtain independent backups before service termination.

7. Domain Registration and Management

7.1 Domain Registration

Where supported and eligible, domains purchased through Vazzilo are registered using the customer's accurate registrant information.

Customers retain the applicable registration rights to their domains, subject to the policies of the relevant registrar, registry, and governing authority.

7.2 Domain Payments and Refunds

Domain registrations, renewals, and completed transfers are generally final and non-refundable once successfully processed, except where required by applicable law or an applicable mandatory provider policy.

Domain registration fees are separate from hosting fees.

7.3 Domain Renewals

Customers are responsible for ensuring that domain registrations are renewed before expiration.

Vazzilo may provide renewal notifications and renewal services, but customers remain responsible for keeping their contact details current and completing required payments or actions.

Expired domains may become unavailable, require additional restoration fees, or become eligible for registration by another party.

Vazzilo cannot guarantee recovery of an expired domain.

7.4 Domain Transfers

Customers may request transfers of eligible domains to another provider, subject to applicable registrar and registry rules.

Vazzilo will not intentionally prevent legitimate domain transfers that comply with applicable requirements.

7.5 Registry Policies

Domain services may be subject to additional policies established by ICANN, CIRA, applicable registries, or accredited registrars.

Customers agree to comply with the rules applicable to the domain extensions they register.

8. Website Design and Development

8.1 Project Scope

Website development services will be provided according to the scope, deliverables, timeline, and price outlined in an accepted quotation or project agreement.

Additional pages, features, integrations, or other work outside the agreed scope may require a separate quotation and customer approval.

8.2 Payment Schedule

Unless otherwise agreed in writing:

A 50% deposit is required before development begins.
The remaining 50% balance is due upon completion and before final delivery or launch.

Larger projects may use separately agreed payment milestones.

8.3 Project Cancellation and Refunds

Customers may request cancellation of website development projects.

If cancellation occurs before work begins, the deposit is refundable, subject to any separately disclosed, customer-approved, non-refundable third-party costs.

After work begins, any refund will be assessed based on work completed, agreed project milestones, and authorized expenses.

Any refund calculation will be provided to the customer.

Nothing in this section restricts cancellation or refund rights available under applicable law.

8.4 Website Review Period

Customers have 7 calendar days following delivery of the completed website to review it and report issues or request revisions covered by the agreed scope.

Vazzilo will address qualifying issues and agreed revisions as appropriate.

Additional modifications beyond the original scope may require separate approval and payment.

This review period does not eliminate applicable statutory rights or any separate written warranty or maintenance commitment.

8.5 Website Ownership

Upon receipt of full payment, customers receive ownership of the final custom website materials and content created specifically for them, to the extent Vazzilo holds the rights required to transfer that ownership.

Vazzilo retains ownership of its pre-existing materials, reusable systems, proprietary tools, and development resources.

Third-party software, themes, plugins, fonts, images, and other licensed materials remain subject to their respective licence terms.

Vazzilo will disclose material ownership or licensing restrictions when they are relevant to the purchased deliverables.

9. Website Backups and Data Recovery

Vazzilo performs routine hosting backups according to its operating procedures and available hosting infrastructure.

However, backups do not guarantee that every file, database, or email can be recovered under all circumstances.

Customers are encouraged to maintain their own independent backups of important information.

Vazzilo will make reasonable efforts to assist with recovery when technically feasible.

Customers are responsible for obtaining copies of their information before an account is cancelled or terminated.

Any additional backup frequency, retention period, or guaranteed recovery service must be expressly included in the purchased service agreement.

10. Acceptable Use and Security

Customers must not use Vazzilo services for unlawful, fraudulent, abusive, or harmful activities.

Prohibited activities include:

Spam and unlawful unsolicited communications.
Phishing, fraud, or impersonation.
Distribution of malware or malicious software.
Unauthorized system access or hacking.
Hosting or distributing unlawful content.
Activities designed to disrupt networks, servers, or other customers' services.
Resource abuse that materially interferes with shared hosting infrastructure.

Customers must also comply with applicable intellectual property, privacy, and data protection requirements.

Vazzilo may investigate suspected violations and take proportionate action, including restricting, suspending, or terminating affected services.

When necessary to address an immediate security threat, Vazzilo may temporarily suspend services without advance notice, while providing notification as soon as reasonably practical.

11. Service Availability and Maintenance

Vazzilo makes reasonable efforts to provide reliable and secure digital services.

Services may occasionally be interrupted by:

Scheduled maintenance.
Software or hardware failures.
Network outages.
Security incidents.
Third-party provider disruptions.
Other circumstances beyond reasonable operational control.

Advance notice of scheduled maintenance will be provided whenever practical.

Vazzilo does not promise uninterrupted service or 100% uptime unless a specific service-level guarantee has been expressly agreed in writing.

Reported service interruptions will be addressed as promptly as reasonably possible.

12. CRM, Marketing, Automation, and AI Services

CRM, marketing, automation, and AI services are provided according to their respective service agreements.

Customers are responsible for ensuring that the information they supply and the communications they authorize comply with applicable privacy, marketing, and anti-spam laws.

Vazzilo will process personal information according to applicable law, relevant service agreements, and its Privacy Policy.

12.2 Third-Party Platforms

Some services may depend on external providers, software platforms, APIs, and integrations.

Their performance, availability, functionality, and policies may change.

Vazzilo will provide the services and assistance expressly agreed upon but cannot independently guarantee the continued operation of third-party platforms.

12.3 AI and Automated Systems

AI-generated information and automated outputs can occasionally be incomplete, inaccurate, or inappropriate for a particular use.

Customers should use appropriate human review before relying on AI-generated outputs for important business, legal, financial, or customer-facing decisions.

12.4 Marketing Results

Vazzilo does not guarantee specific advertising results, sales volumes, customer acquisition numbers, search rankings, or financial returns unless a specific measurable commitment is expressly agreed in writing.

Marketing results depend on factors that may be outside Vazzilo's direct control.

13. Customer Content and Intellectual Property

Customers retain their rights to content they lawfully provide, including text, branding, images, business information, and other materials.

Customers grant Vazzilo the limited permission necessary to use those materials to deliver the purchased services.

Customers must have appropriate rights or permission to use materials supplied for publication or distribution.

Vazzilo retains ownership of its own branding, trademarks, pre-existing software, methodologies, and proprietary materials.

Neither party may use the other's protected intellectual property beyond the permissions agreed upon or otherwise allowed by law.

14. Privacy and Personal Information

Vazzilo collects, uses, and processes personal information as necessary to provide requested services, manage customer accounts, communicate with customers, and meet applicable legal obligations.

Additional information about personal-data handling, third-party providers, security, retention, and customer privacy rights will be provided in Vazzilo's separate Privacy Policy.

Customers using Vazzilo's CRM or other data-processing services must ensure that they have an appropriate lawful basis and required permissions to provide or process personal information.

15. Limitations and Responsibilities

Vazzilo will use reasonable care and skill when providing its services and will honour obligations expressly accepted in applicable written agreements.

Customers acknowledge that internet-based services can be affected by technical failures and third-party dependencies.

To the extent permitted by applicable law, Vazzilo is not responsible for indirect or consequential business losses arising solely from circumstances outside its reasonable control.

Nothing in these Terms excludes liability or customer remedies that cannot legally be excluded, including liability for fraud, wilful misconduct, or other matters where exclusion is prohibited by applicable law.

Any additional service-specific limitations must be reasonable, clearly disclosed, and consistent with applicable law.

16. Changes to Services or Terms

Vazzilo may update these Terms to reflect changes in its services, operational practices, or legal requirements.

The effective date of any revised Terms will be identified.

Material changes affecting existing customer agreements will be communicated with the notice, consent, and other procedures required by applicable law and the relevant agreement.

Changes will not retroactively remove rights already acquired by customers.

17. Governing Law

These Terms are governed by the applicable laws of Ontario and Canada, except where mandatory laws of another jurisdiction apply.

Nothing in these Terms prevents a customer from exercising rights to seek assistance, make complaints, or pursue remedies available under applicable consumer-protection legislation.

18. Contact Information

Vazzilo

Toronto, Ontario, Canada

Email: support@vazzilo.com

Phone / WhatsApp: +1 647-875-6252

Website: https://vazzilo.com

Client Portal: https://clients.vazzilo.com

End of Terms of Service — Draft for Review